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Between 8am and 10pm Monday to Friday, and 12-4pm Saturday and Sunday (excluding Christmas day), please use the chat option in the bottom right hand corner of the screen of Ombudsman Connect for a quicker resolution. Enquiries submitted through this form can take up to 48 hours for us to respond to. This form is for technical queries only. Any case related questions please use the messaging function after logging into Ombudsman Connect.